Shipping policy

Arctic Technologies Shipping Policy

• Orders are processed within 1–2 business days after payment is received.
• Orders placed on weekends or public holidays will be processed the next business day.

• Standard shipping: 2–5 business days after dispatch.
  
• Tracking information will be provided by email once your order has been dispatched.

• Once your order is shipped, you will receive an email with tracking details.
• If you do not receive tracking information within 2 business days of placing your order, please contact us at info@arctictechnologies.co.uk.

• We do our best to ensure timely delivery, but please note that delays may occasionally occur due to factors outside our control (e.g., courier delays, weather, public holidays).
• If your order is delayed or lost, please contact us so we can investigate and resolve the issue promptly.

• If you receive the wrong item, or your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund as quickly as possible.

• Please ensure your shipping address is correct before completing your order. We cannot be responsible for orders delivered to incorrect addresses provided by the customer.